Walgreens Worked a Wonder

Insulin at the pharmacy

No, I have not been paid off. No, I am not in the pockets of big pharma. No, I do not purchase all prescriptions from Walgreens. Yet, my perspective on pharmacy refills took a turn for the grateful last week with the singular effort of one pharmacist.

In accordance with a common theme, I was looking to pickup a prescription right as I need it. Picking up a prescription early has never crossed my mind. Due to some insulin resistance from scar tissue (referenced here), I made the switch back to the pens (Lantus and Novolog). When I called Walgreens expecting it to be ready within the next hour, relayed to me was the news that each prescription would be costing $150 under my coverage (BCBS Oklahoma under HealthCare.gov).

The news was received as a bitter bummer. Right after she told me the cost I commented, “This new HealthCare.gov plan is really kicking my ass.” I said it light-heartedly and she responded with a cordial laugh. Then, she let out a surprise, “There might be a coupon I can look up for both of these.” This pharmacist then filled out two coupons for me, through online forms, over the next 30 minutes on the phone. I ended up qualifying for a 50% discount on both!

Her patience, her compassion, and general understanding of what we deal with at the pharmacy, made a huge impact. She just cared. When I picked up the prescription five minutes before closing time, she met me at the window where I expressed many thank yous. She simply smiled and said, “This is my job.”

If you live in OKC, head over to 2400 N. May. They care.

One thought on “Walgreens Worked a Wonder

  1. Pingback: Lessons Learned From The Slopes | Diabetes Daily Grind

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